Privacy policy

At Samaritans, privacy is at the heart of what we do.

When using this app, no one other than you will see what you write in it. Samaritans volunteers will not access to your responses, and can't check how much time you're spending on the app. Visit to read our full privacy statement.

How this app uses your data

We collect your name, email and password to allow you to create an account. Having an account means you can save information from previous sessions, which is used in some interactive techniques, your safety plan, activities, and the mood tracker and mood logs.

We won't use your account information to find out what you have written in the app, or any other personal information.

Third party cookies

We use Google Analytics and Hotjar to measure how this app is performing and to find out how different features are used so that we can improve them. This data is anonymous and can't be used to identify you. For more information about how we use Google Analytics and Hotjar, please visit our main privacy statement on our website via the link at the top of this page.